Cancellation Policy

A late cancel or no-show appointment affects at least three people: you, your coach, and another client who could have potentially utilized your time slot. Coaching sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is canceled without adequate notice, we cannot fill this time slot by offering it to another current client.

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes once every six months. Examples of emergencies are car accidents, deaths in the immediate family (spouse, parent, child, etc.), or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act.

We value you as a client and hope to help you with your future endeavors; however, we can only accomplish this with your understanding of your obligations outlined in this policy. Thank you for your understanding. Your coach looks forward to beginning this journey alongside you!